Compliance of Outpatient Medication Waiting Time with Minister of Health Regulation No. 58 of 2014 in the Outpatient Pharmacy Installation of X Purwodadi Hospital
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Abstract
Abstract. Pharmaceutical services are direct and responsible services to patients related to pharmaceutical preparations with the aim of improving the quality of patient health. The benchmark for pharmaceutical services is the appropriateness of the waiting time to receive services for patients. The purpose of this study was to analyze the suitability of outpatient drug waiting times with Minister of Health Regulation No. 58 of 2014 at the Outpatient Installation of X Hospital, Purwodadi. This study is a descriptive quantitative study. Data were collected prospectively in June 2023. The sample of this study was 362 samples that met the inclusion criteria. The sampling technique used was a random sampling technique. The average waiting time for compounded prescriptions at X Hospital, Purwodadi, was 59 minutes 16 seconds, while the average waiting time for non-compounded prescriptions was 41 minutes 25 seconds. The response time of non-compounded drugs does not comply with the minimum prescription service standards required by the Decree of the Minister of Health of the Republic of Indonesia Number 129/Menkes/SK/II/2008 concerning the minimum service standards for finished drug prescriptions, where the minimum standard for non-compounded drugs is ≤ 30 minutes. Based on the waiting time for drug prescription services with the provisions of Permenkes No. 58 of 2014, the results obtained were that drug prescriptions served in accordance with the waiting time provisions of Permenkes No. 58 of 2014 were 230 prescriptions (63.53%), while those that did not comply with the provisions were 132 prescriptions (36.46%) because they still exceeded the specified time limit.
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